Our return policy ensures fairness and clarity for all users.
Bookings can be canceled up to 24 hours before the pickup time for a full refund.
No refunds are given for no-shows unless otherwise approved by Rentalis.
If there’s a problem with your car, contact us within 2 hours of pickup. We’ll investigate and issue a refund if necessary.
Approved refunds will be processed within 5–7 business days.
Email us at support@rentalis.com for any refund inquiries.